FAQ

We’ve got answers.

Some of our most commonly asked questions.

Just like you, we are in the relationship business. Our Service Goal is to provide you with a White Glove experience. From Day One, we dedicate a Client Relationship Manager to you who will be your main contact. You will never have to call a generic 1-800 customer service number. Whenever you have any concerns, feedback, questions you can contact your dedicated Client Relationship Manager directly.

Conversion Monster’s agents are based in Western New York, calling nationwide in your time zone. We have regional sales support in California and Illinois as well.

We call between 8am and 8pm in your local time zone and 9am and 6pm on the weekends. However, we respond to leads via email and text message 24/7. 

We will attempt to contact your leads up to 17 times in the first 10 days via calls, emails, texts and ringless voicemails. If we do not reach the lead in the first 10 days, then we will attempt to contact them nearly 60 more times over the course of the remaining 11.5 months! That’s a total of 76 attempts before we consider a lead “Cold”.

You supply us with your leads. Depending on the lead source or CRM, we will integrate or have you direct the lead flow to us and we take it from there.

You will be able log in anytime and view the activity on your leads and even listen to conversations that have happened with your potential customers.

We ask a set of qualifying questions – if the answers match our criteria, which includes looking to purchase or sell in the next 6 months, then we consider the lead qualified.

We understand some months can be slower than others so we roll any unused portion of your lead package to the next month. This way you are never wasting money by paying for a service that you haven’t used.

FAQ

We’ve got answers.

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Just like you, we are in the relationship business. Our Service Goal is to provide you with a White Glove experience. From Day One, we dedicate a Client Relationship Manager to you who will be your main contact. You will never have to call a generic 1-800 customer service number. Whenever you have any concerns, feedback, questions you can contact your dedicated Client Relationship Manager directly.

Conversion Monster’s agents are based in Western New York, calling nationwide in your time zone. We have regional sales support in California and Illinois as well.

We call between 8am and 8pm in your local time zone and 9am and 6pm on the weekends. However, we respond to leads via email and text message 24/7. 

We will attempt to contact your leads up to 17 times in the first 10 days via calls, emails, texts and ringless voicemails. If we do not reach the lead in the first 10 days, then we will attempt to contact them nearly 60 more times over the course of the remaining 11.5 months! That’s a total of 76 attempts before we consider a lead “Cold”.

You supply us with your leads. Depending on the lead source or CRM, we will integrate or have you direct the lead flow to us and we take it from there.

You will be able log in anytime and view the activity on your leads and even listen to conversations that have happened with your potential customers.

We ask a set of qualifying questions – if the answers match our criteria, which includes looking to purchase or sell in the next 6 months, then we consider the lead qualified.

We understand some months can be slower than others so we roll any unused portion of your lead package to the next month. This way you are never wasting money by paying for a service that you haven’t used.

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